primary-task on www.skinceuticals.com
Target https://www.skinceuticals.com
Mode usability · Device desktop
Persona rushed-mobile-shopper · Provider anthropic · Cost $0.0234
Outcome read-only-complete — Read-only capture completed with 1 finding; skeptic replay skipped to avoid target mutations.
1 behavioral finding
unknown / unknown Multiple product 'Add to Bag' buttons display 'LOADING ...' state in the initial page load (step-1), and many buttons remain in this indeterminate state even after scrolling (step-2 and step-3). The participant cannot complete a purchase because button functionality is stuck.
Category performance-latency · Failure mode other · Where Product tile action buttons (Best Sellers, C E Ferulic, Triple Lipid Restore, P-TIOX Anti-Wrinkle Serum, and many others)
Journey stage unknown · Recoverability unknown · Priority none
Expected All 'Add to Bag' buttons should be fully interactive and clickable after page load, with clear call-to-action text and no indefinite loading states.
Objective signal
Multiple 'LOADING ...' button states persist across all three page states; no success or error feedback providedTrust verified · Confidence 92%
Suggested fix Investigate why add-to-bag buttons are stuck in loading state. Either complete the async action quickly and update button UI, or provide a timeout with error recovery. Ensure buttons have concrete labels ('ADD TO BAG') and respond to clicks, not indefinite spinners.