find-and-purchase-a-mac-cosmetics-produc on www.maccosmetics.com
Target https://www.maccosmetics.com
Mode bug-finding · Device desktop
Persona pro-makeup-artist-large-order-wi-159c · Provider anthropic · Cost $0.1013
Outcome abandoned — The entire maccosmetics.com domain is returning "Access Denied" pages with no interactive elements. I attempted 15+ different URL paths including the root domain, /shop, /products, /makeup, /cart, /home, /store, /collections, /us, /en/en, /us/en, and category paths. Every single attempt resulted in the same Access Denied error with zero interactive elements to click. The site is completely inaccessible and I cannot proceed with adding products to a cart, selecting variants, or completing checkout. As an anxious power user, this represents a critical blocker that makes it impossible to complete the job.
3 behavioral findings
unknown / unknown The entire maccosmetics.com domain returns HTTP 403 Forbidden errors on every attempt to access any page, including the root domain, /shop, /products, /makeup, /cart, /home, /store, /collections, /us, and /en/en variants. The user attempted 15+ different URL paths and every single one resulted in a 403 response with no accessible content or interactive elements.
Category navigation-findability · Failure mode other · Where entire website / domain root
Journey stage unknown · Recoverability unknown · Priority none
Expected The MAC Cosmetics website should be accessible and load the homepage or product catalog so the user can search for, select, and purchase a cosmetics product.
Objective signal
http-403: GET https://www.maccosmetics.com/ — server responded with status 403; console-error: Failed to load resource: the server responded with a status of 403 (); repeated across all 14+ navigation attemptsTrust verified · Confidence 100%
Suggested fix Investigate and resolve the HTTP 403 Forbidden error at the server level. Ensure the domain is properly configured and not blocked by IP restrictions, WAF rules, or access control policies. Verify that the server is responding with 200 OK for legitimate user requests.
Evidence artifacts/screens/step-1.png, artifacts/screens/step-2.png, artifacts/screens/step-3.png, artifacts/screens/step-4.png, artifacts/screens/step-5.png
unknown / unknown All page loads fail to load critical font files (_fonts/maccosmetics/Ano/*.woff2 files and icons.woff) returning HTTP 403 Forbidden errors. This cascade of 403 errors on static assets prevents the page from rendering properly even if the HTML itself loaded.
Category performance-latency · Failure mode other · Where resource loading / static assets
Journey stage unknown · Recoverability unknown · Priority none
Expected Font files and icon assets should load successfully (HTTP 200) so the page can render text and UI elements with proper typography.
Objective signal
http-403: GET https://www.maccosmetics.com/_fonts/maccosmetics/Ano/AnoBlack-Regular.woff2 — net::ERR_ABORTED; http-403 on icons.woff — repeated across all 14 stepsTrust verified · Confidence 100%
Suggested fix Verify that static asset serving is not blocked by the same access control issue affecting the HTML pages. Ensure CDN or asset server is properly configured and returning 200 OK for font and icon files. Check server firewall and WAF rules.
unknown / unknown Every page served returns axe accessibility violations: missing html lang attribute (serious/critical severity), missing main landmark (moderate), and missing region landmarks (moderate). These violations are consistent across all 14 page load attempts.
Category accessibility · Failure mode other · Where page structure / HTML document
Journey stage unknown · Recoverability unknown · Priority none
Expected All HTML pages should include a valid lang attribute on the root <html> element, a primary <main> landmark, and all content should be contained within appropriate semantic landmarks to ensure accessibility compliance.
Objective signal
axe-violation: [serious] html-has-lang — Ensure every HTML document has a lang attribute (1 element); axe-violation: [moderate] landmark-one-main — Ensure the document has a main landmark; axe-violation: [moderate] region — Ensure all page content is contained by landmarksTrust verified · Confidence 95%
Suggested fix Add lang attribute to the root <html> element (e.g., <html lang="en">). Wrap page content in a semantic <main> landmark and structure all content within appropriate <nav>, <header>, <footer>, and <section> landmarks to meet WCAG accessibility requirements.