find-and-purchase-a-luxury-skincare-prod on www.cremedelamer.com
Target https://www.cremedelamer.com
Mode conversion · Device desktop
Persona affluent-skincare-skeptic-5447 · Provider anthropic · Cost $0.1536
Outcome abandoned — The Crème de la Mer website (cremedelamer.com) is protected by Akamai bot protection and is blocking all access attempts. I tried the main domain, HTTP/HTTPS variations, subdomain, and specific paths - all returned "Access Denied" from Akamai's edge security. The website itself is not accessible, making it impossible to locate products, review ingredients, check pricing, or complete the purchase task. As a skeptical user with limited patience, I'm abandoning this after 5 navigation attempts to different URL variations.
Report report.md (conversion read) · trace
Conversion read
frustrated I never got past the front door — the site blocked me at every turn, so I can't tell you if this cream is worth $180, only that I gave up trying.
Would convert would-not — There was nothing to convert on — every URL returned an Access Denied / 403. With no product page, no ingredients, no reviews, and no pricing visible, there was zero information to overcome an already-skeptical mindset. The only thing that would change the outcome is the site actually loading.
Messaging clarity 0% — No value proposition ever landed because the page never rendered — every attempt returned Access Denied. There was literally no copy, no product story, no ingredient detail to evaluate.
Trust 15% — Being met with repeated 'Access Denied' walls and a blank, font-less experience reads as broken and untrustworthy in the moment. For a brand asking $180, an inaccessible storefront is the opposite of reassuring — though the participant did recognize this as bot protection rather than the brand's fault.
Overall sentiment 5%
First impression
"I'm getting 'Access Denied' — I want to evaluate the product, not debug security infrastructure."
"I'm getting 'Access Denied' — I want to evaluate the product, not debug security infrastructure."
Objections
- Couldn't access ingredients to judge whether the formula justifies the $180 price
- No reviews or proof points available to counter my skepticism
- Repeated 'Access Denied' walls erode any sense that this is a smooth, premium experience worth the splurge
- Five failed attempts with no path forward — too much friction for an impulse luxury purchase
In their words
- "I want to evaluate the product, not debug security infrastructure." — After repeated Access Denied errors from Akamai on the main domain (annoyance)
- "I'm hitting a wall here." — After trying main domain, HTTP, HTTPS, /shop path, and subdomain variations (annoyance)
- "As a skeptical user with limited patience, this is already frustrating" — After multiple blocked navigation attempts (annoyance)
- "I'm abandoning this after 5 navigation attempts to different URL variations." — Final give-up on https://www.cremedelamer.com/en-us/home (annoyance)